How Workvivo Became the Digital Heart of TELUS International’s Hybrid Workforce

Workvivo gives TELUS International employees a specific place from which they can start their day. Whether working in the office or remotely, logging on to a shared platform where they’ll find any updates, news, and company-wide conversations helps provide a great employee experience.

It also acts as a useful base portal from which they can visit the other integrated applications they need throughout the day, including customer tools that operate under Payments and Credit Card Industry (PCI) standards

Rosemary said, “Even with PCI accounts, Workvivo content and engagement initiatives can be accessed through mobile while not working on the floor.”

TELUS International employees make great use of the Spaces feature on Workvivo, using them for targeted communications within specific locations and departments, but also to connect with each other over working-from-home tips, mental health, and tech support.

Rosemary shared that Spaces are important for employee advocacy, “enabling a vehicle for employee resource groups to reach more broadly”.

“Workvivo has been so great to help keep everyone really connected while working from home. Our internal teams have done such a great job of keeping the platform fully stocked with things like regional social responsibility activities, wellness-related content, and engagement activities like baking contests. All of these things really help us cultivate the culture that we love at TELUS International, even when working remotely.” TELUS International Employee

TELUS International uses Workvivo to host its internal podcast, ‘Learning Hacks’. Episodes often feature leaders in the company, which helps break down barriers and silos between management and the rest of the organization. Since it launched in 2020, episodes have been played over 30,000 times.

Workvivo’s translation tool saves TELUS International time, effort, and money, but it also frees team members up for contributing to the company’s goals outside of updating and maintaining its intranet platform.

Hugo explained that less than one full-time equivalent IT employee supports TELUS International’s Workvivo.

With Workvivo, TELUS International can run more engaging campaigns for its employees. One example is its Miss Congeniality contest, which helped people across every department come together to celebrate Pride month.

“As many of our team members continue to work from home, Workvivo is where we do and promote a lot of engagement and recognition activities. For example, our team in the Philippines held a drag queens contest during Pride month in June 2021 and the winner of the Miss Congeniality award was selected via a poll on the platform.” – TELUS International Employee. There were 7,988 votes in total.

Every single person in TELUS International has the opportunity to give and receive recognition on Workvivo, building a culture of support, appreciation, and connection.

“Every day you’ll see people posting their kudos for team members. This is a simple thing, but it has a real, high impact on the culture of our team to see people being called out on a daily basis for the great work they’re doing or for some support they gave to a colleague. – TELUS International Employee

“At a more formal level, we use the Badges feature for recognition,” Raquel said. “Some include our Active Volunteer and TELUS International Days of Giving badges, which recognize team member participation in our volunteer programs.”

Livestreaming allows TELUS International to easily talk directly to all of its employees no matter where they are.

“For one-off announcements, we use the livestream feature,” Raquel said. “Our team members are super engaged with these types of announcements. There’s always high attendance and you can see people constantly liking and commenting throughout these videos. It’s great to see.

“Most recently, we used this feature to announce the winners of our engagement awards, and it went down really well.”

For the first time, people across teams, departments, countries, and time zones can talk to each other as TELUS International employees – even if 30% of them are fully remote or hybrid.

Hugo said, “Workvivo was exactly in that sort of segment of helping organizations live their culture, to make sure that their culture is permanent. Because that’s one thing that distinguishes organizations in terms of their success, is making sure their culture is permanent, that it can live their culture, their team members understand the culture.

“Workvivo has also helped spark innovation. Now we’re producing podcasts, we’re live streaming panel discussions, and creating more people-oriented content.

“The really cool thing is that all this content goes out to a global community, and any of our team members anywhere in the world can join in on the conversation in the comments. Having a single platform makes a huge difference for an organization our size, and we didn’t have that capability before.”

Rosemary added, “Given that Workvivo automatically translates many languages, it provides an opportunity to spread news quickly and efficiently, without the need for external vendor translation, which takes a lot of time, effort and cost.”