The Frontline Gap: Insights for Energy & Utilities

Frontline energy and utilities workers keep the infrastructure that powers daily life running safely, reliably, and efficiently. But even though their work fuels everything from our homes to businesses and services, many frontline workers in this industry still feel overlooked and underappreciated.

For our recent Frontline Gap Report, we surveyed over 7,500 frontline workers, including 1,087 in energy and utilities, to understand how these employees are really feeling. We discovered that while there are positive trends in terms of engagement, recognition, and connection, frontline workers in this industry still feel undervalued compared to their desk-based colleagues.

Here's a sneak peek at our findings:

• 59% of all frontline hospitality workers say their company cares more about office workers than them
• 13% feel they’re rarely or never recognized for their work
• 26% say their company doesn’t care about them as a person
• 58% feel they have a bigger impact than their office colleagues, but aren’t recognized for it
• Only 14% are certain their company culture applies to them

So what can you do to close the frontline gap in energy and utilities? Download the full report to learn more.