GYG: 16,000 People, One Home.
How a fast-growing restaurant brand shifted from missed messages to a mobile-first culture that runs on data and recognition.
280+
restaurants connected across Australia, Singapore, and Japan
90%
mobile adoption rate
65,000+
posts shared since launch
Guzman y Gomez (GYG) is a fast-growing restaurant brand serving freshly prepared Mexican-inspired food across Australia, Singapore, and Japan.
With 16,000 crew members spread across disconnected tools, updates stalled at store manager level and leadership had no way to measure what was landing.
Workvivo changed that completely. Chat now connects every restaurant in real time, no matter the location. AI-powered analytics give leaders instant visibility into what content drives engagement, replacing guesswork with data. SharePoint integration puts every policy and document at crew members' fingertips without leaving the platform. And recognition programs like "Love Ya Awards" turn everyday wins into company-wide moments, fueling a culture shift that has generated 65,000+ posts and 90% mobile adoption across four countries.
People
16,000
Industry
Food & Beverage
Location
Australia, Singapore, and Japan
Org Size
Enterprise
I've been in technology for 25 years at all levels. The one thing I've come to recognize is most of the time technology underdelivers on its promise. In this case, I can honestly say that Workvivo has overdelivered on their promise to GYG.
Bryce Maybury
Chief Technology Officer, Guzman y Gomez