Introducing the "EXP Adoption Guide for IT Leaders": Build an EX Tech Stack Your People Will Actually Use

If you’ve ever launched a powerful new employee tool only to watch usage flatline, you’re not alone. Today’s digital workplace is overflowing with apps – and employees are toggling between them nearly 1,200 times a day. Add in shadow IT, lost productivity, and growing security risks, and it’s no surprise that even the best platforms struggle to gain traction.

That’s exactly why we created the EXP Adoption Guide for IT Leaders – a practical resource designed to help IT teams build and roll out an employee experience platform (EXP) that becomes part of everyday workflow, not just another icon on the homepage.

This guide is your roadmap to building an EX tech stack that’s intuitive, secure, widely adopted, and built to last.

Why this guide matters

Poor usability and low adoption aren’t minor headaches – they create ripple effects across productivity, engagement, and security. When employees revert to email chains, spreadsheets, or personal messaging apps, information becomes fragmented, risks multiply, and official channels lose credibility.

The guide distills these challenges into simple, actionable steps for IT leaders who want to reduce tool sprawl, close shadow IT gaps, and deploy an EXP that truly supports connection, communication, and culture.

What you’ll learn inside

The EXP Adoption Guide for IT Leaders explores the full lifecycle of selecting, deploying, and sustaining a platform with high real-world adoption.

Here's a sneak peek at what you'll find inside.

1. Why great tools fail – and how to fix it

Learn why usability trumps feature lists, how cognitive overload impacts adoption, and what consumer-grade design principles tell us about modern employee expectations.

2. The hidden cost of poor adoption

Understand the financial and operational impact: from unused licenses to security risks, disengagement, and delayed ROI.

3. How to shift toward a human-centered IT mindset

Discover how to evaluate tools based on how employees actually work – across mobile, frontline environments, hybrid setups, and distributed teams.

4. Key adoption criteria for any EXP

A full checklist of must-haves, including:

• Intuitive UI across devices
• Personalization and relevance
• Strong analytics and feedback loops
• Role-based permissions
• Engagement features built in
• Integrations that reduce tool sprawl

Plus: a scoring tool to help you compare platforms objectively.

5. How to drive adoption across your organization

Step-by-step guidance on how IT can partner with HR, internal communications, and business units to launch effectively. 

You'll learn how to:

• Build a cross-functional launch team
• Recruit early champions
• Create a rollout that feels like a product launch
• Deliver simple, impactful training
• Keep momentum high with recognition and gamification
• Establish fast feedback loops that help the platform evolve

6. How to future-proof your EX tech stack

Practical advice for designing an EX ecosystem that scales, integrates, and remains secure – including guidance on mobile-first access, compliance, shadow IT prevention, and vendor innovation.

7. A full adoption-first RFP checklist

Use this structured, criteria-based template to evaluate vendors through the lens of usability and adoption – not just technical capabilities.

Ready to build an EX tech stack that actually gets used?

Whether you’re rolling out your first EXP or trying to reinvigorate an existing one, this guide gives you the tools, criteria, and insights to do it with confidence.

Download the EXP Adoption Guide for IT Leaders and take the next step toward a more connected, engaged, and secure digital workplace.