From Listening to Leading: Building a Dynamic Organizational Culture Through Employee Feedback
Atlantic Constructors has transformed its culture with Seer by Workvivo, by closing feedback gaps and turning employee insights into actionable improvements
Bridged
the visibility gap between leadership and the frontline
Strengthened
culture consistency across teams
Increased
trust through visible follow-up on feedback
When Evan Shriver stepped in as CEO of Atlantic Constructors in 2020, he quickly identified a fundamental disconnect: leadership assumptions about employee needs didn’t match reality.
“There was just a huge gap in what we thought our employees needed – and wanted and what they actually needed and wanted.”
Like many organizations with large frontline workforces, Atlantic Constructors faced familiar challenges – limited visibility into employee sentiment, fragmented feedback loops, and uncertainty about whether leadership was truly hearing from their people.
Evan realized this was a cultural issue as much as a communication issue. Without consistent, organization-wide insight, it was difficult to ensure employees across roles and locations were having the same experience.
People
1,300
Industry
Construction
Location
Richmond, Virginia
Org Size
Mid-Market
The platform has helped us bring in that information about the behaviors and culture of the company.
Evan Shriver
CEO
Why Seer by Workvivo
Atlantic Constructors uses Workvivo to create a more structured, trustworthy, and actionable approach to employee listening.
A key need is the ability to gather honest, confidential feedback with Seer by Workvivo – something employees were far more willing to provide when they knew the technology could do so safely.
“People are going to be more inclined to speak freely when they know that it’s not pointing back at them.”
While collecting feedback was a critical early use case, it was only part of the equation. What continues to stand out is how Workvivo transforms that input into something leadership can actually use.
“The way Workvivo categorizes and summarizes that information for us helps us build action items.”
Instead of raw data or disconnected survey results, Seer by Workvivo distils feedback into clear themes – enabling leaders to move quickly from listening to action.
Beyond just gathering input, Atlantic Constructors needed a single source of truth. By centralizing communication and feedback loops into one platform, they effectively dismantle information silos, ensuring leadership has a clear, comprehensive view of the employee experience.
The breakthrough: Where feedback finally results in change
One of the most impactful moments came when Atlantic Constructors uncovered a hidden issue affecting a specific role within the business.
Through Seer by Workvivo, they identified that project engineers were having a completely different work experience compared to the rest of the organization.
This level of granularity allowed leadership to move beyond generic engagement initiatives and take targeted, meaningful action.
Instead of guessing where problems existed, they could focus directly on the teams that needed support – dramatically increasing the relevance and impact of their response.
Turning insight into cultural consistency
For Atlantic Constructors, employee listening isn’t just about data – it’s about culture.
A major priority for leadership is ensuring employees experience the same culture, values, and behaviors regardless of role or location.
“A great culture… really comes down to consistency. Are you seeing and feeling the same thing throughout the entire organization?”
Seer by Workvivo plays a central role in making that possible by:
- Centralizing communication and feedback in one platform.
- Providing real-time visibility into employee sentiment.
- Connecting cultural signals (how people feel) with operational data.
This holistic view allows leadership to better understand not just what employees are saying – but how they experience work day to day.
Driving action, not just insight
A common failure point in employee listening is the gap between feedback and meaningful action. Atlantic Constructors is determined to avoid that.
“So many times people aren’t actually seeing that their feedback is being received and action is happening.”
With Seer by Workvivo, feedback became more than a one-time exercise – it became part of a continuous improvement loop.
Employees are actively encouraged to participate, knowing their input will be documented and acted upon:
“For them to really have an impact… we tell them: do the survey. It’s getting documented.”
This shift helped build trust and reinforced a critical message: your voice matters, and it leads to change.
Expanding impact across operations
Beyond culture, Seer by Workvivo also delivers tangible operational benefits.
Safety – a critical priority in construction – has become a key area where feedback can drive meaningful change.
“The platform has helped us bring in that information about the behaviors and culture of the company.”
By linking employee sentiment with operational realities, Atlantic Constructors gains a deeper understanding of how culture influences performance, safety, and day-to-day execution.
The outcome: A more connected, responsive organization
Today, Atlantic Constructors is transforming how it listens to and acts on employee feedback.
Workvivo has enabled the company to:
- Close the gap between leadership assumptions and employee reality.
- Identify issues early and respond with precision.
- Build a culture rooted in consistency and transparency.
- Strengthen trust through visible action.
By turning feedback into action, Atlantic Constructors has not only improved communication, but also created a more aligned, engaged, and responsive organization.