Industry Spotlight: Putting People First in Healthcare

On paper, the healthcare industry is booming. Global healthcare spending continues to rise, digital health is accelerating, and innovation is transforming patient care. But behind the headlines, healthcare organizations are grappling with workforce shortages, rising costs, burnout, and dangerous communication gaps that put patient outcomes at risk.

That’s why we created Putting People First in Healthcare – a practical, research-backed resource that explores one of the most powerful (and often overlooked) solutions to healthcare’s biggest challenges: organizational culture.

Why this matters now

Healthcare providers are being asked to do more with less.

• Staff shortages are intensifying, with millions of workers projected to leave the sector by 2030.
• Burnout and mental health pressures continue to affect frontline teams.
• Miscommunication during handoffs remains one of the leading causes of serious medical errors.
• Many organizations are still relying on outdated systems that slow teams down and create risk.

At the same time, digital transformation, AI, and new care models are reshaping how healthcare operates. To navigate this shift successfully, organizations need more than new tools – they need resilient, connected, and empowered people.

Putting patients first starts with supporting the people who care for them.

What you’ll find inside the guide

In Putting People First in Healthcare, we explore:

1. The biggest challenges facing healthcare today

From communication breakdowns and rising operational costs to burnout and talent shortages, we break down the systemic pressures impacting teams and patient outcomes.

2. The impact of poor communication

With a significant percentage of serious medical errors linked to handoff miscommunication, we examine how communication gaps affect patient safety, malpractice risk, and operational efficiency – and what organizations can do about it.

3. The 4-Point Healthcare Solution: Building a culture of care

We outline a clear, actionable framework to help healthcare leaders:

• Eliminate communication gaps with secure, compliant tools.
• Address burnout through peer support and engagement initiatives.
• Reconnect teams with purpose and mission.
• Invest in modern, mobile-first technology that enhances care delivery.

4. Practical steps to move forward

This isn’t theory. Our guide provides tangible recommendations for improving handoffs, strengthening internal communications, supporting staff well-being, and modernizing workflows without increasing administrative burden.

How this guide will help you

Whether you’re a healthcare executive, HR leader, internal comms professional, or operations manager, this guide will help you:

• Improve patient outcomes by reducing communication risk.
• Strengthen retention in a highly competitive labor market.
• Support staff mental health and engagement.
• Increase operational efficiency across distributed teams.
• Build a connected, purpose-driven culture that attracts top talent.

Healthcare organizations that invest in their people – through better communication, stronger community, and smarter technology – will be best positioned to thrive as demand continues to grow.

If you’re ready to create a culture where caregivers feel supported, connected, and empowered to deliver exceptional patient care, download Putting People First in Healthcare today.