The Frontline Gap: Insights for Transportation

Getting people and goods where they need to go safely and on time is vital to keeping many other industries and sectors running smoothly. From public transit that brings thousands of employees to work every day, to trucks transporting materials between factories and suppliers, to the last-mile couriers who put your product into customers’ hands, transportation is an essential part of any successful infrastructure.

But even though frontline transport workers are key players in this crucial system, our research shows that many of them don’t feel that way. For our recent Frontline Gap Report, we surveyed over 7,500 frontline workers across industries, including more than 600 from transport, to understand the fracture between frontline and desk-based workers commonly known as the “Frontline Gap”.

We discovered that many frontline transport workers are feeling disconnected from company culture, undervalued compared to their peers, and uncertain about their future at their organization. In transportation, this employee disengagement can have major negative consequences, such as delivery or journey delays that disrupt supply chains and degrade customer experiences.

Here's a sneak peek at our findings:

• 48% of frontline transport workers say their company cares more about office workers than them
• 17% feel they’re rarely or never recognized for their work
• 42% feel they have a bigger impact than their office colleagues, but aren’t recognized for it
• 35% say their company doesn’t care about them as a person
• Only 10% are certain their company culture applies to them

So what can you do to close the frontline gap in transport? Download the full Transport Frontline Gap Report to learn more.