Announcing The AI Transformation Gap – and How Workplaces Can Bridge It

Organizations are making massive investments in AI, yet employee adoption continues to lag. While leaders expect rapid digital evolution, less than a third of employees regularly use AI in their day-to-day work.

The problem isn’t employee resistance. In fact, 60% of workers believe AI will improve how they work. The real challenge is an enablement gap: employees lack the clear guidance, fragmented tool consolidation, and supportive culture required to adopt AI with confidence.

To help organizations navigate this shift, we surveyed 5,816 employees across the globe. Our newest resource, The State of AI Transformation at Work, provides data-backed insights and a practical roadmap for HR and IC leaders.

What you’ll find inside

This comprehensive report breaks down the structural, cultural, and communication barriers holding back AI adoption. Inside, you’ll explore four core chapters:

• Enablement over tools: Why workers need clear guidance, targeted training, and active encouragement – not just more software subscriptions.
• Communication as AI infrastructure: How tool proliferation and information sprawl stall transformation, and why centralizing knowledge is essential.
• Culture and feedback loops: Why successful AI rollouts depend on trust, open dialogue, and visible leadership action on employee feedback.
• The missing enterprise layer: How to eliminate the desk worker vs. frontline worker divide by establishing a single, mobile-ready workplace destination.

How this guide helps HR and IC leaders

AI transformation is fundamentally a people transformation. As HR and IC leaders, you hold the key to managing change, aligning culture, and securing return on technology investments.

This report equips you with:

• Global benchmark data: Detailed statistics comparing desk and frontline worker sentiment, communication friction, and AI usage.
• Actionable recommendations: Five practical steps HR and IC leaders can take today to build trust, streamline systems, and drive engagement.
• Strategic positioning: Insights on how to move from scattered, bolt-on tools to a centralized employee experience platform that serves as your digital headquarters.

What about IT?

When it comes to AI transformation, IT’s involvement is non-negotiable. That’s why we also surveyed over 1,000 digital workplace and IT respondents in a separate report – AI Transformation: Deployed But Not Adopted – available here.

The data in this report paints a clear picture of two very different workplace realities. On one side of the digital divide stand IT teams, making the most of tech-forward change. Over half (55%) of IT respondents use AI tools regularly in their day-to-day work, and 84% strongly believe AI will help them perform better.

On the other side of the screen? Non-IT workers are standing on the edge of the dance floor, wondering if anyone is going to show them the moves.

Only 21% of non-IT employees use AI regularly, and a startling one in five non-IT workers never use AI tools at all.

The full download offers further insights and practical actions you can take to accelerate AI adoption.

Download the complete AI transformation guide today

Stop letting adoption gaps hold back your organization’s AI investment. Whether you work in HR, IC, or IT, empower your workforce with the guidance, clarity, and culture they need to thrive.