Ready to discover how your culture and internal comms measures up?
The Frontline Summit ANZ '25: Engaging Frontline Teams

Emma Bolger
Internal Communications & Engagement Manager, Grill’d

David Gunn
Head of Information Technology, Grill’d

Laura Durkan
Chief People Officer, Harris Farm Markets

Georgegina Poulos
Head of People Experience, Koko Black Group

Natalie Savkoski
Regional Head of Customer Experience, APAC

Jonathan Fulluck
Enterprise Account Executive, Workvivo by Zoom
Registration
2025-10-29
12:00
Speakers:

Emma Bolger
Internal Communications & Engagement Manager, Grill’d

David Gunn
Head of Information Technology, Grill’d

Laura Durkan
Chief People Officer, Harris Farm Markets

Georgegina Poulos
Head of People Experience, Koko Black Group

Natalie Savkoski
Regional Head of Customer Experience, APAC

Jonathan Fulluck
Enterprise Account Executive, Workvivo by Zoom
October 29th, 12pm AEDT / 2pm NZDT
Inside Australia's Favourite Brands: Engaging Frontline Teams
Session 1: Frontline Engagement: The Power of People, Purpose, and Platform
How do you connect every team member — from desk to deskless — with purpose, culture, and clarity?
You'll hear directly from:
- Emma Bolger, Internal Communications & Engagement Manager at Grill’d
- David Gunn, Head of Information Technology at Grill’d
- Natalie Savkoski, Regional Head of Customer Experience, APAC at Workvivo
Together, they’ll unpack how Grill’d brings thousands of frontline and support-office employees together around one clear purpose — and keeps them informed, engaged, and inspired.
This isn’t just theory.
It’s a real-world masterclass in engaging fast-moving, part-time, frontline teams while retaining and growing culture at scale.
You’ll learn:
- How Grill’d achieved 95%+ employee engagement
- Why aligning IT systems with corporate comms unlocks true culture connection
- Real strategies for resetting behaviours and embedding long-term change
- Ways to cascade purpose and values from leadership to every single team member
- Real examples of strategies Grill’d uses to keep their teams informed and engaged
This is a rare inside look at one of Australia’s favourite fast food brands — and how they’re redefining frontline communication.
Ready to engage your frontline employees like never before?
👉 Register now!
Session 2: The Retail Playbook: How Harris Farm Markets & Koko Black Keep Teams Engaged
Retail moves fast. Shifts change. Teams are dispersed.
So how do you keep everyone connected and engaged?
You'll hear directly from:
- Laura Durkan, Chief People Officer at Harris Farm Markets
- Georgegina Poulos, Head of People Experience at Koko Black Group
- Jonathan Fulluck, Enterprise Account Executive at Workvivo
As they share how they’re building cultures of connection and recognition across their retail workforces.
You’ll learn:
- How Harris Farm & Koko Black create and maintain strong engagement across their stores
- Practical ways to connect part-time and frontline teams to the bigger picture
- The role of recognition in motivating and retaining retail staff
- Real lessons learned — what’s worked, and what didn’t
Real stories. Real strategies.
Directly from the people leading retail employee experience every day.
Ready to engage your frontline employees?
👉 Register now!