Building an employee listening strategy that delivers results | May 20th, 3pm BST / 10am EDT
Chat
All your work conversations in one secure place
The enterprise messaging platform built for the employees everyone else forgets – natively integrated into Workvivo.
CORE CAPABILITESKeep frontline teams connected, informed, and in sync
Keep frontline teams connected, informed, and in sync
Workvivo chat connects your entire workforce, across all locations, and on any device, with real-time messaging, voice & video calling, and a robust and versatile chatbot network.
It's easy to see why frontline workers turn to WhatsApp – it’s fast and familiar, and it works on any phone. Workvivo Chat is all of those things, with enterprise security, admin controls, and compliance built in from the ground up.
KEY FEATURES
Everything you need to connect your people
Chat Search
Find any message, file, or conversation instantly. Keywords are highlighted in context so you never lose track.
Video Calls
Start a 1:1 or group call directly from any chat conversation (desktop or mobile) without switching to a separate app.
Presence Indicators
Know who’s online, offline, or mid-call before you send a message. Reduce interruptions and set clearer expectations. reply directly to specific messages, keeping context visible and discussions organized - even in the busiest group chats.
Quoted Replies
Reply directly to specific messages, keeping context visible and discussions organized – even in the busiest group chats.
Read Receipts
Know when your message has landed. Especially valuable for important updates sent to frontline employees.
Chatbots
Rely on frameworks that put instant, intelligent answers directly in the messaging experience your teams are already using.
Emoji Reactions & GIFs
Choose lightweight responses that keep conversations moving without requiring a reply.
Pin Chat Channels
Pin your important and favorite channels in Workvivo Chat so they are easily accessible.
Chat Search
Find any message, file, or conversation instantly. Keywords are highlighted in context so you never lose track.
Video Calls
Start a 1:1 or group call directly from any chat conversation (desktop or mobile) without switching to a separate app.
Presence Indicators
Know who’s online, offline, or mid-call before you send a message. Reduce interruptions and set clearer expectations. reply directly to specific messages, keeping context visible and discussions organized - even in the busiest group chats.
Quoted Replies
Reply directly to specific messages, keeping context visible and discussions organized – even in the busiest group chats.
Read Receipts
Know when your message has landed. Especially valuable for important updates sent to frontline employees.
Chatbots
Rely on frameworks that put instant, intelligent answers directly in the messaging experience your teams are already using.
Emoji Reactions & GIFs
Choose lightweight responses that keep conversations moving without requiring a reply.
Pin Chat Channels
Pin your important and favorite channels in Workvivo Chat so they are easily accessible.
USE CASES
How Workvivo Chat is used to connect all employees
Frontline communication
Keep shift workers in the loop – without the WhatsApp risk
Examples:
- Shift workers coordinate handovers without WhatsApp
- Frontline staff message supervisors, no company email needed
- IT teams maintain visibility and control over all conversations
- Managers send urgent updates with read receipt confirmation
HR & IT self-service
Use our Chatbot framework to connect your HR, IT, and ops systems to answer employees or create workflows inside Chat
Examples:
- Employees get instant answers to leave and payroll questions
- IT bots handle access requests without a ticket being raised
- New starters are guided through onboarding steps inside Chat
- Automated shift changes and policy updates are pushed directly to employees
Shadow IT replacement
Stop managing the fallout from apps you never approved
Examples:
- Replace informal WhatsApp groups with compliant, admin-controlled channels
- Give IT control and oversight, and a way to manage escalations
- Remove the need for personal apps by matching their speed and familiarity
- Close compliance blind spots before they become a regulatory problem
Health & safety reporting
When something happens on site, Chat keeps teams connected and accountable
Examples:
- Employees report an incident instantly by uploading images directly in Chat
- Site managers jump on a group call to coordinate a response in real time
- Safety leads send status updates to all relevant teams in a single message
- Automated bots capture first-report details and route them to the right person
FAQ
Questions we hear most about Chat
Workvivo Chat is a secure, enterprise-grade messaging platform built natively into the Workvivo employee experience platform – designed specifically for organizations with frontline, deskless, and distributed teams. It includes real-time 1:1 and group messaging, Zoom-powered voice and video calling, and an AI chatbot framework, all available on desktop and mobile. It’s built for the employees most tools forget about.
Yes. Chat is an optional add-on, ideal for those looking to displace shadow IT, improve governance, reach frontline workers, and unify their employee experience tech stack.
Workvivo Chat uses Zoom Video SDK to power voice and video calling. Employees can start a 1:1 or group call directly from any chat conversation without switching to a separate app. Calls work on both desktop and mobile.
The Workvivo chatbot framework allows organizations to build and deploy intelligent bots within Chat for use cases such as IT helpdesk, HR support, employee onboarding, and automated notifications. Bots support rich message templates including buttons, carousels, multiple choice, and media.
Yes. Workvivo Chat is available on both desktop and mobile, with a fully redesigned mobile experience featuring presence indicators, threaded replies, in-channel search, multiple media uploads, and voice and video calling.
The redesigned Workvivo Chat includes: presence indicators (online, offline, in a call), threaded replies, read receipts, emoji reactions, in-channel and global search, multiple media uploads, preview before sending, enhanced voice messages, and a redesigned channel list and message creation flow.