LIVE SESSION: The Employee Listening Summit 2026: From Insight to Experience

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live session

Inside Royal Mail: Connecting 130,000 Employees in a 500-Year-Old Organization

October 28th, 3pm GMT/ 11am EDT

Paul Smith

Strategic Campaigns and Planning Lead, Royal Mail

Barbara Booras

Head of Customer Community & CX Events at Workvivo

Registration
calendar

2026-10-28

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15:00 UTC

Speakers:

Paul Smith

Strategic Campaigns and Planning Lead, Royal Mail

Barbara Booras

Head of Customer Community & CX Events at Workvivo

October 28th, 3pm GMT, 11am EDT

Ready to Discover What It Takes to Connect 130,000 Employees?

Uniting people around one shared vision is challenging enough. Doing it across 130,000 employees, thousands of locations, frontline teams, and one of the UK’s most recognizable brands is something else entirely.

Join us LIVE as we go behind the scenes at Royal Mail to explore how an organization with more than 500 years of history keeps its workforce connected, informed and engaged – all while continuing to evolve how it communicates in a changing world.

And this isn't your typical webinar.

We’re going onsite at Royal Mail to take you inside its operations and see the success firsthand. From the communications strategies that reach a predominantly frontline workforce to the culture connecting thousands of employees across the UK, you'll get an exclusive look at how Royal Mail approaches employee experience at extraordinary scale.

Featuring:

  • Paul Smith, Strategic Campaigns and Planning Lead, Royal Mail
  • Barbara Booras, Head of Customer Community and CX Events, Workvivo

What you’ll learn:

  • How Royal Mail connects and communicates with 130,000 employees
  • How internal comms reaches a large, frontline, and operational workforce
  • How a 500-year-old organization balances heritage and culture with continuous digital change
  • The role technology plays in creating a more connected and accessible employee experience
  • Practical lessons for building trust, engagement, and connection at scale

Why now?

Reaching every employee is getting harder – particularly when your workforce is dispersed, frontline, and constantly on the move.

Royal Mail offers a fascinating example of how internal comms can evolve alongside an organization while preserving the culture and sense of connection that have defined it for generations.

Register now! 🔥