How Workvivo helped Telus to streamline their internal communications process

Industry:

Digital IT Solutions

Location:

Global

Team Size:

50,000

Challenge:

Employee Communications

“Workvivo has been right at the center for
us in how we’ve shaped our culture.”

TELUS International was looking for a ‘one-stop-shop’ for all of their employee communication, with integration to existing communication and HR systems.

TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next generation digital solutions. With almost 50,000 team members TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking and a caring culture.

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Engagement

TELUS International was looking for a centralized platform for employee communications, social engagement, helpful links and access to applications and HR documents/policies – effectively a ‘one-stop-shop’ for employees.

With a global team of 50,000 employees, the need to communicate globally, regionally and down to individual offices, on both mobile and desktop devices was very important. Integration to existing systems was also a big consideration as Workvivo was to replace two legacy custom-built communication platforms.

TELUS International selected Workvivo due to its intuitive experience, the ease with which it could replace existing systems, and the unique way in which the platform engages the workforce.

This was outlined clearly by Steph Cooke, Internal Communications Manager, Voxpro – Powered by Telus International, when she spoke about the value Workvivo brought to the organization.

“At Voxpro, our biggest assest is our people. Consistently engaging and communicating with everyone across multiple locations and time zones has always been a challenge for us.

“Workvivo has been a vital ingredient in enhancing our employee experience and improving engagement for our business worldwide.”

Employees are excited to see what’s happening in the activity feeds every day, and the company considers Workvivo a truly game-changing way of communicating across the business.

Workvivo revolutionised the way we communicate with our employees

Matthew Corbett
Internal Comms Business Partner, TELUS International

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