We’ve written a lot over the past year about the limitations of old-fashioned intranets, and how today’s buyers need something completely different to bring their company together in one place.
But here’s the thing.
While people have been predicting the intranet’s demise for as long as we can remember, they’re clearly still alive and kicking. HR and IT teams all around the world are still using a mix of clunky old intranets, and company-wide email blasts to facilitate workplace communication.
Yes companies that rely on these old-fashioned communication vehicles are stuck in the dark ages. But they haven’t had a real need to catch up with the modern world…
Resources to create the culture you’ve always dreamed of
The future of work is here and it’s hybrid. As a result, making hybrid work work is the number-one biggest unsolved challenge facing CEOs, HR, and IT leaders over the next 12 months.
Which means every company on the planet is in the midst of establishing their digital-first workplace environment.
The companies relying on traditional intranets and email to communicate and engage their employees are going to be scrambling for the panic button as their employees never use and widely ignore them.
The reason for that? They’re top-down communication methods with a bad user experience, built to deliver a message; but never to start a conversation. At their core they lack humanity, which is now more important than ever since according to our recent State of Humanity Report (3 of every 4 HR leaders) point to the umbrella of human communications being the key contributing factor to employee disengagement, today.
Now, if you’re familiar with what we offer here at Workvivo, that ‘something different’ we hinted towards at the beginning of this post is a more sociable way of interacting digitally at work.
With the hybrid workplace movement, there’s an opportunity for companies to press the reset button on how they communicate and engage their workforce. To build a unified interface that combines the best attributes of working remotely AND collaborating at the office.
We believe that platform is the Social Intranet.
In this post, we’ll highlight 10 social intranet examples across 10 different industries and explore what we can learn from them.
Intranet Examples 2021: The Social Intranet
Before we get to the 10 examples, let’s dive into the nuts and bolts of what makes social intranets different:
Democratized Social Experience
Not only will a modern user interface decrease support costs, it will also increase employee adoption rates. Perhaps you’ve heard statistics like “90% of intranets fail before 3 years”.
Employees don’t want to use old clunky intranets. They are used to user-focused social communication online and will not buy into platforms that don’t create a good user experience.
While the current state of intranet adoption leaves much to be desired, switching to a modern intranet will solve this problem. Employees (especially Millennials and Generation Z employees) are more likely to use your intranet if the interface is modern, appealing, and up-to-date.
Think about it; in our social lives, we send videos, we go live, we listen to podcasts, we send voice messages. Using a social intranet for workplace communication that includes the social consumer design we experience every day will make sure your intranet doesn’t just end up on the shelf collecting dust.
But here’s the key, the social nature makes it easy to directly interact with everyone (the same way we could start a conversation with Arianna Huffington or Mark Cuban on Twitter). Employees can interact directly with each other and with company leadership through a social intranet like Workvivo. This shows a commitment to transparency at all levels of the organization.
This social-first experience results in high adoption and meaningful engagement rates. Both of which traditional, top-down legacy intranets simply can’t match.
Okay, let’s get into the 10 real Social Intranet examples across 10 different industries as promised.
1. Information Technology Intranet Client
HERE, the world’s #1 location data and technology platform, moves people, businesses and cities forward by harnessing the power of location.
During a global shift at their company toward working from home, they noticed a gap in the ability to connect and engage with employees using a legacy CMS platform.
Implementing Workvivo increased visits to their intranet by over 200% consistently with spikes of up to 300%. The easy layout, intuitive nature of the tool and copious features for engagement have added a whole new dimension to their intranet.
From what we’ve seen, two key areas of interest for information technology companies are available integrations and security. On the integrations front, having an intranet that can ‘play nicely with others’ and sync with the likes of Zoom, Teams, Slack, Box, and the tools your team use everyday is key. When it comes to security and privacy, look for ISO27001 and SOC2 certifications before you get started.
You can read a full review of Workvivo from a member of the HERE team on G2 where they talk through what they like, dislike, and benefits realized.
2. Finance Intranet Client
With more than 1000 employees, Taxback Group is a collection of global companies that offer corporate financial solutions.
Prior to rolling out Workvivo, Taxback Group had an outdated intranet and relied heavily on emails to communicate. Their legacy intranet was only accessible via a network connection. They also struggled to connect their many employees at different offices all over the world.
With Workvivo, employees can now consume content at their convenience, access important information on the go, and see all employees globally through Workvivo’s People Directory. When asked what the Taxback Groups likes best about Workvivo, the user-friendly layout and recognition features are highighted, “the ability to make amendments on the back end without the help of IT, real-time usage reports, and the option to schedule posts”.
You can check out their Head of Employee Experience’s full review of Workvivo on G2 where Workvivo is noted as the “future of employee communications”.
3. Telecoms Intranet Client
Cubic Telecom is one of the leading technology enablers to automotive OEMs, mobile device companies, and pioneering IoT players across the globe.
The main problem Cubic Telecom was facing was their organization’s over-reliance on email. They felt this discouraged conversation, and they struggled to understand whether they were getting through to people. The company was looking for a solution that could replace email and reach everyone equally, while improving communication and engagement.
After implementing Workvivo, Cubic found that employees were able to feel connected to the business they work for and the people they work for in a seamless way. Pranjal Singh, Cubic’s UX designer, complimented the software’s user interface: “It doesn’t flood the timeline with so much content. I don’t know how they do it, but it’s just so perfect, it’s apt, exactly what I want to see. Pictures, stuff happening, updates, etc.”
You can watch the full video case study here.
4. Higher Education Intranet Client
Staffordshire University is a public university in Staffordshire, England with one main campus based in Stoke-on-Trent, and three satellite campuses. As a leading university for digital technologies, Staffordshire was looking for new and innovative ways to connect staff across their different locations.
Staffordshire’s main priorities for their new solution were user-friendliness and engagement. The university particularly appreciated Workvivo’s “shout-outs” and “company goals” features, which made employee recognition and communication so much easier.
Andrew Proctor, the university’s Head of Digital Services, said, “We had so many different disparate channels where people could receive updates, information and communicate with each other. There was a lot of fragmentation in what we were doing and we wanted to consolidate it into one channel.” Workvivo helped make this consolidation process possible.
5. Industrial Services Intranet Client
Kentech is a privately owned energy and industrial services provider that has found success with a social intranet solution.
With employees located in many places around the globe with differing cultures and languages, Kentech needed to create a communal experience. Workvivo helps them easily communicate with all their employees, including those at remote manufacturing facilities and those without a company email address. Mandy Kennedy, Kentech’s Head of Talent and Communication, said, “Workvivo has been right at the center for us in how we’ve shaped our culture.”
You can watch the full video case study here.
6. Media and Entertainment Intranet Client
A&E Networks was dissatisfied with email as a communication tool, and wanted an alternative way of communicating with their employees.
Having rolled out Workvivo, A&E Networks employees feel more connected not only to the people they work with, but to the organisation as a whole. Karl Burnett, VP Human Resources EMEA for the company, said, “We told our employees we were replacing our old intranet with Workvivo and almost had a standing ovation!”
Read the full case study here.
7. Recruitment Agency Intranet Client
Morgan McKinley is a specialist recruitment agency providing jobseekers with career advice, job opportunities, and market insights. They were looking for a way to help employees easily communicate, provide recognition, and communicate business updates in an interactive way.
The company specifically was looking for a mobile-first approach, which Workvivo provided. They also particularly appreciated the pulse survey feature. Aldagh McDonogh, Morgan McKinley’s CEO, said, “Workvivo is the personality and the pulse of this business. It really puts the people front and centre. It says that people matter. I can’t imagine an organisation that it would not work for.”
You can watch the full video case study here.
8. Resort Intranet Client
Seneca Gaming Corporation operates several resorts and casinos in New York State. The company understands well the importance of employee satisfaction on customer satisfaction, and was looking for a communications platform to connect employees across their resorts.
With Workvivo, Seneca team members are able to check updates on their phones and stay engaged with their teams in real time. Holly Gagnon, Seneca’s President and CEO, said, “Our Team Members are our first customers, and in order for them to provide excellent customer service, they need to be informed. We were looking for a new platform to increase employee engagement and strengthen our communication, and Workvivo was the best fit for our needs.”
9. Hotel Intranet Client
Trigon is a hotel chain consisting of three exceptional hotels in Cork, Ireland. They wanted to build community across their hotels as a vital component to providing high levels of guest satisfaction.
Workvivo was a perfect complement to Trigon’s strong in-person culture. Through wellness committees, employee shout-outs, and pulse surveys, the intranet helps showcase the genuine pride the staff have for the business. Aaron Mansworth, Managing Director of Trigon Hotels, said, “We are a people-centric organization, and employee engagement and effective internal communication is a key priority for us. Workvivo is a fundamental part of helping us successfully achieve this.”
10. Customer Experience Intranet Client
TELUS International designs, builds and delivers high-tech, high-touch customer experiences. They were looking for a “one-stop shop” for all their employee communication, which would integrate with their existing communication and HR systems across a global team of 50,000 employees. Workvivo replaced two legacy custom-built intranets at the company.
TELUS International considers Workvivo a game-changer. Steph Cooke, Internal Communications Manager at Voxpro (Powered by TELUS International), said, “Workvivo has been a vital ingredient in enhancing our employee experience and improving engagement for our business worldwide.”